Please allow three (3) to seven (7) business days for shipment of in-stock items. We make every effort to produce your order as quickly as possible.
Free shipping applies only to orders above $49 in the contiguous US. For details on shipping to Canada click here.
We accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Any fulfillment errors we make resulting in shipping incorrect products will also be accepted for return 30 days from the date of purchase.
You must request and receive a Return Merchandise Authorization (RMA) number prior to returning merchandise. At that time, you will be advised on shipping.
I recently gave my Silverbac to my son.He is a great griller but has only used gas or charcoal. I am anticipating the purchase of a new pellet grill (GRILLA of course) but have not decided which one. I wanted to replace some of the interior hardware to make it kinda new. Made the order and the parts were quickly delivered. Super service. Many thanks. Keith C.o